FREQUENTLY ASKED QUESTIONS

1What is Pittsburgh Stone and Waterscapes?

Pittsburgh Stone and Waterscapes, LLC is a turnkey, licensed, general landscape and hardscape construction company of over 35 years.

Our long history in the industry has been driven by our passion for creating custom indoor and outdoor living spaces to enhance our customer's lives and building relationships.

2What makes Pittsburgh Stone & Waterscapes different?

Simple...OUR PROCESS

Unlike other companies out there, we have developed a process that is simple to understand and transparent.

Knowing all of the details will not only save you time, but it will also save you money in the long run.

3What is included when I hire Pittsburgh Stone & Waterscapes?

When you work with us, you're not just getting a builder or a designer, you are getting a partner.

Every project includes:

  • Full administrative Services
  • Professional Architecture and Design
  • Detailed and Accurate 3D Models
  • An Itemized Cost Breakdown
  • All Permit Acquisitions
  • Project Coordination
  • A Dedicated Project Manager
4What are the most important questions when starting a new project>

Before you start a new project, you need to ask yourself these three questions:

  1. How will my family use the space?
  2. What do I want it to look like?
  3. What is my budget?
5What about our budget?

We get questions like this all of the time, how much will adding a pool to my backyard cost? Every project is custom to the layout of the land and the preferences of the homeowner. Therefore, we cannot develop a set "price sheet".

What we do provide, however, is a detailed and itemized budgetary slideshow that will show past projects and a breakout of estimated costs for each element of the project. With that slideshow, you will be able to get an idea of what it will take to create the space of your dreams.

Once you have an idea of what you want, our designers will work with you to bring out the unique features of your home and provide the greatest value for your investment.

6What do you mean by design and build?

Unlike other companies, we work with our clients to design and build their projects. We begin by understanding what you are looking for, creating a detailed and accurate 3D design, developing a comprehensive plan, and managing your project to completion.

Instead of hiring multiple companies to handle each aspect of your build, we take care of everything.

7What is the difference between landscape and hardscape?

Landscape is all of the "soft" or living elements of your design. Elements include grass, trees, mulch, plants, and flowers.

Hardscapes, on the other hand, include all the "non-living" design elements of a project, including paved walkways, retaining walls, patios, fences, fire pits/fireplaces, and rocks. Hardscaping, in essence, represents the foundation and anchor of landscaping plans.

8What are the most popular landscape/hardscape design trends right now?
We are currently seeing a large increase in clients wanting functional outdoor living spaces. This can include outdoor fireplaces, fire pits, dining areas, kitchens, and built-in grill areas.
9Should you do-it-yourself or hire a professional?
Professional design and installation greatly enhances the value and appearance of your home. Conversely, poor design and installation also gets noticed. A professional designer will put the proper plants in the proper spots and/or design your hardscape to best complement your home and land. You will get proper drainage and grading which prevent hidden things that could have adverse effects in years to come.
10Do you just provide designs?
No, we do not just provide the design and release it. Designing the 3D virtual model of the project that we are proposing is time consuming as you can imagine and stays the property of PSW. Please read below for how the process on becoming a PSW client occurs.
11How does the process work?
1. Our office manager will obtain as much preliminary information as possible in order to connect you with the design consultant within our company that can best help you .
2. If you are just looking for a very general idea as to cost, we can send you a budgetary slideshow to see if we are within your budget range.
3. If you wish to proceed, our design consultant will meet with you at your home, take measurements, discuss your ideas and get a firm understanding of what you would like your project to include.We put together a formal proposal with all costs (For larger projects that will require a 3D virtual design, we have you sign a Design Construction Contract and have you place a deposit on your project. Once our 3D virtual design and proposal is complete, we set up a presentation to show you the design and review the proposal and costs. We make any nips/tucks and customize to your liking. )
4. Upon acceptance of our proposal, a contract is drawn up to include all items listed in the proposal and we set you on our schedule
12How long will it take to get started?
We fill our schedule very early – sometimes 6-12 months ahead depending on the scope of the project. It is best to contact us as soon as you know you want to add outdoor living to your home.
13Do you offer just estimates?
No. Sorry we do not offer this service. We also do not provide insurance estimates.
14Do you rent out your equipment?
No.
15Do you install retaining walls?
Yes, if it is part of a larger project, we will install retaining walls as needed. If you are looking only for a retaining wall, we are happy to recommend someone who can provide this service.
16Do you repair work done by others?
We do not do basic repair work on landscapes or hardscaping. We are a design and build firm. We would be happy to renovate an area or make necessary repairs if part of a larger project, but if you are looking for a simple repair work, we are happy to recommend someone who can provide this service.
17Can I trust that I am working with an experienced company?
Our designers have an average of 25 years of experience. Pittsburgh Stone and Waterscapes’ installation crew has an average of 20 years of installation experience. We can provide you directly with client references, and we invite you to read our testimonials on our website!