We always say that we’re different, but really HOW are we different?
It’s our vision and approach towards our customer and their overall experience.
We provide our customers with the best options and resources available to create beautiful outdoor spaces that enhance their family’s lives, all while creating relationships that last. The technical part of our services is certainly an area in which we excel, but it’s our personal connection with our customer that makes all the difference. Sure, you get to know any professional you work with, but we’ve taken steps to provide you with the most customized, straight-forward information and resources possible so you can make educated, budget-wise decisions from the very start. Together, we bring your dream back yard to life in a process that works best for your unique needs.
In most cases with renovations and construction, there is at least some level of a guessing game. You describe what you want and hope for the best. With PGHSW, you have options that provide you an inside look that virtually no others do.
Our Administrative Assistant contacts all email inquiries or callers. She conducts a five-minute questionnaire to identify the caller’s scope of work and specifics for their project and fills out a Lead inquiry sheet. She then sends the inquiry sheet to the President who determines which sale manager will follow up with the lead.
The Sales Manager returns by phone within 24 hours. He conducts a fifteen-minute conversation to:
- Understand the customers vision for the project
- Discuss the criteria provided on the inquiry sheet
- Explain what we can provide for them
The last thing he does is send the lead access to review one of our budgetary slideshows pertaining to his scope of work. Budgetary Slideshow – These are slideshows that are composed of before, after, and design images of past projects with complete cost break outs. This provides the lead with design ideas, material/component options, work quality, price points, and ability to create a budget. Once the lead reviews the slide show they notify the sales manager what their input is on the slideshow, and budget. At that time the sale manager will set up a one hour free onsite consultation.
On site consultation
The sales manager will meet the lead between 8:00 a.m – 4:30 Monday through Friday at their residence to:
- Get acquainted
- Listen to what the customers vison is
- Discuss options, and price points based on space provided and feedback from the slideshow
Once the consultation is concluded the customer will have the option to proceed to the Design / Proposal phase. At which time a Design contract will be issued and retainer fee collected.
Once the design contract is signed and retainer collected a Project Designer is elected. The designers job consists of:
- Collects field data (pictures, dimensions, and elevations of the site)
- Collects and review customers property plan to note all obstructions such as setbacks or easements
- Creates a 3D accurate model of home, property, and project
- Collaborates with trade partners for specific information for component accuracy that can affect field construction such as Pools and pavilions
Once the design is completed the sales manager will produce a itemized proposal based on the completed the design.
Presentation of Design
The design and proposal is presented at the company office and held by the sales manager, designer, and coordinator of the project.
Once decisions are made by the customer on the inclusions of the project, the Administrative Assistant compiles a Project Contract that includes complete scope of work, payment schedule. Warranties, and stipulations.
Once a contract is signed, a Coordinator is elected. This person will be responsible for handling all items needing organized prior t construction such as: Permitting, material selections, sub-contractor schedules /agreements, one call, creating job jackets for field crews describing full scope of work.
A meeting is held one week prior to start of project hosted by the sales manager in which all sub contractor leads attend along with the designer and company Project Manager. The meeting is to establish what each crew will be handling, requirements needed such as staging and access, and timelines.
The salesman will coordinate with the customer on a day the project layout will occur.
The Project manager, Designer, and customer will meet on site to review the lay out and discuss the upcoming events.
A. Trade partners - Our projects are constructed by our team of trade partners. These are skilled contractors we have long relationships with ranging up to 20 years, specialize in specific trades, are professional, complete work to industry standards, and work well as a team with our fellow trade partners.
B. Project Manager - A project manager is elected to each project. He is the liaison between the customer and field staff. His first job is to make sure the crews are conducting themselves in a professional manner, completing work to industry standards and according to contract. His second job is to keep the customer posted regularly with the crews progress, timelines, addressing any unforeseen issues and answer any questions the customer may have.
C. Punch items – Once the project is near completion the Project manager and customer walk the site to determine what final punch items need concluded to complete project per contract.
Once the project is completed and company paid in full the customer has now become a client and relationship formed.
This sets the stage for future projects and resources for the client from our trade network in the way of goods, services, consulting, and guidance for any home improvement projects or needs.
What Do Our Clients Have to Say?
They love us & so will you!
I have hired Pittsburgh Stone & Waterscapes for multiple projects over the years. At the end of each project I could confidently say the quality of work I received exceeded the price I paid. In addition to the quality of work, this companies professionalism, responsibility and accountability was second to none. Jeff Blunkosky’s ability to develop recommendations and implement plans of action, allows for a seamless transition for completion of any project. Quite simply Jeff and his company provide service beyond any expectations. I would recommend Jeff and his company to anyone.
I have hired Pghsw to do multiple projects at two different homes we owned. Jeff and his team are great to work with, do high quality work at a fair price, and are true professionals! Jeff came up with great hard scape design that complemented our home and landscape! We absolutely love our patio! It still looks as beautiful as it did the day it was finished. I highly recommend this company! Thank you Jeff and Bob!