OUR PROCESS


A process that is simple to understand and transparent will ultimately save time and money

The PROCESS

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Initial Call

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Pre-Consultation

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On-Site Consultation

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Design Process

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Estimating

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Presentation of Design

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Contract

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Project Coordination

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Pre Construction Meeting

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Job Layout

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Construction

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Client Fulfillment

Why have such a "complex" process?

Every Step is Important

While our process may seem "complex", every step is vital to ensuring your project stays on track! With any complex construction project, moving forward without a plan can lead to major setbacks in time and major overages in money. We ensure that each project has major checkpoints built it so there are no questions moving forward.

FOR EXAMPLE:

  • Initial Call - We need to be 100% clear that we are the company you are looking for before we start any job. To move forward without understanding factors such as budgets and scope of work will lead to a waste of your time.
  • Design Process - The design must be the look you are going for and to exact specifications. If any measurements are off, it could delay the project by days, or even weeks.
  • Pre Construction Meeting - For all large projects, it is imperative that all crews are on the same page. Our project managers take the burden off of you and coordinate all teams so they know their timelines and responsibilities.

1

Initial Call

Our Administrative Assistant contacts all requests for consultations.
She completes a brief questionnaire to identify the potential client’s scope of work and specific ideas for their project. The answers are entered into a Lead inquiry sheet which is sent to the President to assign a sales manager to follow up.

2

Pre-Consultation

The Sales Manager will respond to every inquiry as soon as possible.
The manager will conduct a 15-20 minute conversation to:

  • Understand the customer's vision for the project
  • Discuss the criteria provided on the inquiry sheet
  • Explain what we can provide for them

Following the conversation, the manager will send a budgetary slideshow pertaining to the scope of work.

Budgetary Slideshow: slideshows are composed of before, after, and design images of past projects with complete cost breakouts. They provide the potential customer with design ideas, material & component options, work quality, price points, and ability to create a budget.

Once the potential customer reviews the slide show, they will notify the sales manager with their input and budget ideas. At that time the sales manager will set up a one-hour free on-site consultation.

3

On-Site Consultation

The sales manager will meet the potential customer (Monday-Friday, 8:00 am-4:30 pm) at their residence to:

  • Get acquainted with the property
  • Listen to the customer's vision
  • Discuss options and price points based on the layout and feedback from the slideshow

Once the consultation is concluded, the customer will have the option to proceed to the Design / Proposal phase. At this time a design contract will be issued and retainer fee collected.

4

Design Process

Once the design contract is signed and retainer collected, a Project Designer is assigned. The Project Designer's role consists of:

  • Collecting field data (pictures, dimensions, and elevations of the site)
  • Collecting and reviewing the customer's property plan to note all obstructions, such as setbacks or easements
  • Creating an accurate 3D model of home, property, and project
  • Collaborating with trade partners to get specific information for component accuracy that can affect field construction such as pools and pavilions

8

Project Coordination

Once the contract is signed, a project coordinator is assigned. This coordinator will be responsible for handling all items prior construction such as: permitting, material selections, One Call, sub-contractor schedules/agreements, and creating job jackets for field crews describing full scope of work.

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Pre-Construction Meeting

A meeting is held one week prior to start of project hosted by the sales manager in which all sub contractor leads attend along with the designer and company Project Manager. The meeting is to establish what each crew will be handling, requirements needed such as staging and access, and timelines.

10

Job Layout

The sales manager will coordinate with the customer on a day in which the project layout will occur.
The project manager, designer, and customer will meet on site to review the layout and discuss upcoming events.

11

Construction

A. Trade Partners - All projects are constructed by our trusted team of trade partners. These skilled contractors specialize in their trade, are professional, complete work to industry standards, and work well as a team.

B. Project Manager - The project manager assigned to each project, is the liaison between the customer and field staff. Their first job is to make sure the crews are conducting themselves in a professional manner, completing work to industry standards, and according to contract. Their second job is to keep the customer updated on the crew's progress, on timelines, on any unforeseen issues, and to answer any questions that may arise.

C. Punch Items – Once the project is near completion the project manager and customer walk the site to determine what final items still need to be completed

12

Client Fulfillment

Once the project is completed and paid in full, the client is now part of the family.

This sets the stage for future projects and resources for the client from our trade network in the way of goods, services, consulting, and guidance for any home improvements that arise in the future.

Check out our Frequently Asked Questions page for more info!

What Do Our Clients Have to Say?
They love us & so will you!

  • Erik G.
    My wife and I hired Jeff and his crew for this job not knowing what we would get from them. We heard that they were the best so we gave it a shot. After seeing the final product of our 1,100 square foot patio, I knew it was our best decision we could have made. From start to finish, Jeff, his dad (Bob), and his crew made it so easy and fun for us during the process from start to finish. We were so happy with the result we also hired them to do our accent lighting and landscaping as well. I am a firm believer in sticking with the same people throughout a project and this time I'm glad I did again. Thank you so much Jeff, Bob, and crew.
    Erik G.
  • J.G.
    We had Pittsburgh Stone and Waterscapes install a paver patio at our home in North Park. We are 100% pleased with the great work that Jeff and his crew had done for us. They were very professional and detail-oriented. The initial concept phase including 3-D plans really helped us visualize what the finished result would look like. No other contractor that we consulted does this type of work. We now have a beautiful living space in our backyard. We can't recommend this company enough! We are looking forward to phase 2 (an outdoor kitchen and barbecue) in the near future.
    J.G.
  • Robert V.
    I hired this company to install a waterfall in my backyard. They started on time, respected my property, cleaned up every day and finished the project on time and on budget. In a word, they were PROFESSIONAL. I believe they treated this project as an artistic endeavor. I would recommend Pittsburgh Stone & Waterscapes LLC without reservation.
    Robert V.
  • Marc Z.
    I had a great experience with Pittsburgh Stone & Waterscapes from start to finish. They did an excellent job with design and patio construction and the crew was outstanding! We did an extensive multi-level paver patio project with lighting and a pergola. They kept me abreast of the job and were excellent in explaining the process. They were very flexible in affording me the opportunity to make necessary tweaks in the design along the way. I would hire them again in a minute, and likely will as we already have ideas for a Phase II.
    Marc Z.
  • Shel F.
    After years of imagining and dreaming and reaching out to a handful of professionals who thought we were crazy, Pittsburgh Stone and Waterscapes helped us create the urban oasis of our dreams, including a 10x16 salt water, heated, cocktail pool. We knew it wouldn't be an easy project, because of the small yard and the tight boundary lines, but Donnie, Josh, and the crews made things work, maximizing every inch, and the result is breathtaking. Everyone who walks through the gate can't believe we are still in Pittsburgh. The stonework is impeccable and, along with the landscaping, perfectly conveys the rustic ambiance we were going for. What's maybe most impressive is how quickly things came together once we broke ground. We were swimming a month later! If you're looking for more than a swimming pool ... if you're looking to create a complete entertainment experience in your backyard, I highly recommend Pgh Stone & Waterscapes. They are knowledgeable about every facet of the job, and they won't stop until you're happy. We're looking forward to working with them on future projects as well. Thanks, guys, for all your hard work!
    Shel F.
  • Rob D.

    We had Pittsburgh Stone and Waterscapes design and construct our outdoor living space. Their work was incredible! We received other quotes for the project; we found PSW to be the best VALUE...we weren't looking for the cheapest, but we also did not want to pay ridiculous prices. The PSW pricing was fair and reasonable, and we were able to make decisions on the products used that impacted the price; so we could invest in the areas that were important to us, but also save on features that weren't important.

    The design process was very good; it was iterative, and they were able to design the space based on our vision and our input. They were always timely, and there was great communication throughout the process.

    The construction phase was very well managed; we were kept apprised of the schedule, any changes, delays or accelerations were communicated timely. The work was very high quality...no shortcuts. The project was completed by the deadline that was agreed to during the planning phase.

    The finished product was fantastic. We are so pleased with the work done, and we have a beautiful outdoor living space. During my nearly 30 years of home ownership, this is the most positive interaction I have ever had. I would recommend PSW to anyone and everyone. They are great, ethical, and a pleasure to work with.

    Rob D.
  • I have hired Pittsburgh Stone & Waterscapes for multiple projects over the years. At the end of each project I could confidently say the quality of work I received exceeded the price I paid. In addition to the quality of work, this companies professionalism, responsibility and accountability was second to none. Jeff Blunkosky’s ability to develop recommendations and implement plans of action, allows for a seamless transition for completion of any project. Quite simply Jeff and his company provide service beyond any expectations. I would recommend Jeff and his company to anyone.
  • I have hired Pghsw to do multiple projects at two different homes we owned. Jeff and his team are great to work with, do high quality work at a fair price, and are true professionals! Jeff came up with great hard scape design that complemented our home and landscape! We absolutely love our patio! It still looks as beautiful as it did the day it was finished. I highly recommend this company! Thank you Jeff and Bob!